Appeals & Complaints Policy

At NFB World, we are committed to delivering a high level of customer satisfaction and transparent service.

If you are unhappy with any aspect of your experience or wish to make a formal complaint, please contact us at: [email protected] .

For any issues related to payment, please note that our payment partner provides real-time human support directly from the payment screen.

If a transaction is declined, a support agent will be available instantly via live chat to assist and explain the reason.

We aim to respond to any written complaints within 48 hours and to resolve all appeals within 5 business days from the date of receipt.

This policy applies to all users of our platform and covers any transaction made through our services.

Your feedback matters.

We take every complaint seriously and use it to improve our service.